Most frequent questions and answers
We can only change orders that have not been processed for shipping yet.
Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order.
To make changes to your order, please reach out to support through the helpdesk.
Once you’ve placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for 7 to 10 days covered by our delivery partners are applicable.